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Delivery

Door-to-door courier service

Our company offers a convenient delivery of herbal collections retaining their original flavor and medicinal properties to your home or office. EMS courier delivery can be performed to any location; it is available in all countries. It takes 1-2 weeks (depending on a country). Delivery cost starts from $9. You can receive more detailed information on the checkout page.

Orders for $100 and more are delivered free of charge.

Each delivery is insured. It means you are guaranteed to receive the ordered goods. After your order is shipped, we provide a tracking number/ID so that you can track the shipment on-line. Upon the order arrival to your location, a courier makes a phone call to arrange the suitable delivery time.

Reliable packaging

We carefully pack each order in a leak-proof container and then into a box. Such packages are highly reliable. Any possible influences of foreign odors or product damages are excluded. You are sure to receive your order at its best.

Our package preserves the Monastery Tea unique properties, taste and flavor. Each package includes a detailed description of product properties and instructions how to use it.

Return policy

Our store sells only superior herbal products. We do our best to ensure the expected effect of herbal collections. Nevertheless, our products may possibly be unsuitable for a customer for some reasons. Though, such cases are extremely rare.

Our company always follows the policy of meeting the customers’ needs as fully as possible. We value our reputation. Therefore, there is an opportunity to return the purchased goods. A refund application can be filled within three months after the goods received.

We reserve the right to limit further trading with the customers who have used the refund procedure. Sales can also be restricted for customers, who damage the company image intentionally according to the information of our security services.

Return procedure:

Return any product within 100 days of delivery.

1) A refund application should be written in a free form to info@siberianherbs.com.

2) Within 5 next working days a customer will receive the answer with a return label.

3) A customer can send returned goods via any convenient methods (EMS, UPS, local postal service, etc.). 

4) Refunds are fully paid in 10 working days after we have received and processed your return.* 

Such a simple scheme would seem unprofitable for the store. However, it is not quite true. Due to the high efficiency of the products available in our store, the number of dissatisfied customers is minimal. The refund guarantee allows maintaining our reliability status.

* The returned product is subject to an examination after it has been received. The experts check its conformity to the initial order. This procedure eliminates any possibility of fraud and product substitution. In case the examination is successful, the cost of the returned residue is transferred to the customer’s bank account/card. The refund is made to the same payment card, which the customer used to pay.